LiveU Readiness Plan for the US Presidential Election
As the US Presidential Election race draws to a close, the LiveU Customer Success team has put a number of measures in place to ensure that you are fully supported during this historic event – on the phone, over email, and on the ground.
Election Day Readiness Planning
Your LiveU Account Manager and Technical Account Managers are available to discuss any Election Night readiness questions.
Staffed Up and Ready to Go
Our award-winning global support teams are staffed up and ready to help, with every agent authorized to take all reasonable steps to swiftly resolve any issues our customers have. Plus,a dedicated team of Technical Support Engineers has been mobilized to provide deeper technical support if required.
On the Ground Support in Key Cities
As both political parties firm up their plans for Election Night activities and speeches, LiveU’s Support Engineers will be credentialed and in the field throughout the night to provide additional customer support on the ground and at both campaign HQs.
24/7 Phone and Email Support
The Support telephone number is +1 (888) 565-6197 and the email address is help@liveu.tv for the US. Contact us here for international support resources.
Capacity Planning
Capacity planning has been undertaken to ensure that ample infrastructure and resources are readily available. All routine maintenance and upgrades have been temporarily suspended until post-Election night so we can focus on our customers and their needs on Election Day.
Last Minute Rentals
Don’t miss your chance to secure one of the few remaining packages, featuring single or multi-cam 5G/4G bonded encoders, including the compact LU300S, LU600, and multi-cam LU800. Contact us to secure your rental.
Never too early to think about Inauguration Day
We will offer an on-demand private connectivity solution for Inauguration Day on January 20, 2025. Our private connectivity solution was recently used at the RNC and DNC, enabling broadcasters to transmit live content flawlessly in highly congested areas. Contact us soon to secure your private connectivity solution, as spots are limited.
The LiveU team is ready to support you throughout Election night and beyond. Please do not hesitate to reach out to us if we can be of any assistance.